FAQ

Good to know.

Here you’ll find answers to the questions we get most often. Can’t find yours? WhatsApp or email us and we’ll reply quickly.

Booking and payment

How do I book Casa Trini?

Click Choose your dates and pick your arrival and departure dates in the calendar. You will instantly see which days are free. Then choose the number of guests and see the total price. Prefer to talk to us first? WhatsApp or email us via the contact page.

How and when do I pay?

You pay securely through the booking page. At booking you pay 50% of the total, the rest no later than 15 days before arrival. The available payment methods are shown in the last step of booking.

What is the cancellation policy?

If you cancel 30 days or more before arrival, you get 100% of what you paid back. Between 14 and 30 days you get 50% back; within 14 days there is no refund. We recommend travel and cancellation insurance.

Is there a security deposit?

No. There is no deposit at Casa Trini. We trust you to take as good care of the house as we do.

What does a stay cost?

From € 95 per night for 2 guests, plus € 12.50 per night for each extra guest (up to 6). The minimum stay is 5 nights. On top of that come a one-off € 95 final cleaning, 7% tourist tax and electricity. See the Rates page for all details.

Arrival and departure

What are the check-in and check-out times?

Check-in is from 12:00 and check-out until 12:00. Earlier or later flight? Let us know and we’ll see what’s possible.

How does check-in work?

A few days before arrival you’ll receive all practical information, the house number and directions. On arrival we welcome you personally at the house, show you around and answer your questions.

What if I arrive late at night?

No problem. Let us know your expected arrival time and we’ll make sure you’re welcomed, even late at night.

The house

How many guests can stay?

Up to 6 guests, in 3 bedrooms: two with a queen-size bed and one with a double bed. There is 1 bathroom.

What is in the house?

Air conditioning in all bedrooms and the living room, fast wifi, a fully equipped kitchen, hot water, TV, a safe, a washing machine and an iron. Outside there is a covered veranda, a walled yard with BBQ and private parking. See everything on The house.

Are bed linen and towels provided?

Yes, bed linen and towels are ready for you. You only need to pack your suitcase.

Is Casa Trini suitable for children?

Absolutely, children are very welcome. The yard is walled with a gate, so they can play outside safely.

Are pets allowed?

No, unfortunately pets are not allowed.

Is smoking allowed?

Not indoors, but outside in the yard is fine. Please use the ashtray to keep the yard tidy.

How does electricity work?

The house has a prepaid electricity meter. You pay € 11.95 per night for electricity, included in your booking, which covers average use. If you use more, you top up yourself at one of the sales points. Your digital boarding pass explains how. Water is included.

Location and surroundings

Where exactly is Casa Trini?

On Trinidadweg in Buena Vista, a quiet residential area of Willemstad. You receive the house number after booking. Read more about the area on Location.

How far is the airport?

Hato Airport is about an 11-minute drive.

Which beaches are nearby?

Blue Bay and Kokomo Beach are a 13 to 14-minute drive, Seaquarium Beach 21 minutes. So you’re at the water within a quarter of an hour.

Is the neighbourhood safe?

Buena Vista is a quiet residential area. The house has a walled yard with a gate and private parking. On arrival we’re happy to give you tips about the island.

Practical

Do I need a rental car?

We recommend it: beaches and sights are spread across the island and public transport is limited. We’re happy to arrange your car, ready for you at Hato Airport. See Car rental.

Can you arrange a taxi or excursion?

Yes, we’re happy to help with tips and contacts for taxis and excursions. Just let us know before or during your stay.

What language is spoken on Curaçao?

Papiamentu, Dutch, English and Spanish. We speak all four.

What currency is used on Curaçao?

The currency is the Caribbean guilder (Cg). US dollars are accepted almost everywhere, and you can pay by debit or credit card in most places. You pay for your stay with us in euros.

When is the best time to visit?

All year round: it’s 27 to 32 degrees and Curaçao lies outside the hurricane belt. December to April is drier and busier. At Casa Trini you pay the same price all year.

During your stay

What if something breaks?

We’re available 24/7 via WhatsApp, and we live on the island. If something goes wrong, we’ll fix it as quickly as possible.

Is cleaning included?

After your stay we take care of the final cleaning (one-off € 95). Staying longer? There is a washing machine you can use, and mid-stay cleaning can be arranged on request.

Can’t find your question?

We’re happy to help you personally, in Dutch, English, Papiamentu or Spanish.